Frequently Asked Questions
How long does delivery take?
Delivery usually takes 2–4 working days within Pakistan (depends on your city and courier service).
What payment methods do you accept?
We accept Cash on Delivery, Bank Transfer, and JazzCash/EasyPaisa (as available).
Can I return or exchange my order?
Yes. You can request an exchange within 3 days of delivery if the product is unused and in original condition.
Are the products original?
Yes, we quality-check every item before dispatch to ensure it matches the description and standard.
How can I contact support?
You can contact MAJO COLLECTION via WhatsApp, Instagram, or email. We usually respond within 24 hours.
Do you deliver all over Pakistan?
Yes, MAJO COLLECTION delivers to all major and remote cities across Pakistan.
How can I track my order?
After dispatch, you will receive a tracking number via WhatsApp or SMS to track your parcel.
What should I do if I receive a damaged item?
Please contact us within 24 hours with clear pictures of the damaged product for assistance.
Can I cancel my order?
Yes, you can cancel before the order is dispatched by contacting our support.
What if my parcel is returned undelivered?
If a parcel is returned due to incorrect address or refusal, reshipping charges will apply.
Are sale or discounted items returnable?
Sale or discounted items can only be exchanged, not refunded, unless faulty.
Do colors look exactly like the pictures?
Slight color differences may occur due to lighting and screen resolution.
How do I know my size?
Please check our size guide on the product page or contact us for assistance.
Can I change my address after ordering?
Address changes are only possible before dispatch. Contact us immediately.
Do you restock sold-out items?
Some popular designs may restock. Follow us on social media for updates.