Return & Refund Policy
This Return & Refund Policy applies to all purchases made from MAJO COLLECTION through Majo.pk. By placing an order, you agree to the terms below.
1) Eligibility for Return
- Returns are accepted within 7 days of delivery.
- Items must be unused, unworn, unwashed, and untouched.
- Original packaging, tags, and invoice must be included.
2) Return Approval & Inspection
Once we receive your returned product, it will be inspected. You will be notified whether your return is approved or rejected.
3) Decision Time After Receiving Return
After we receive the returned item, our team will take up to 14 days to review, verify, and approve the return request.
4) Refund Processing Time
- Once approved, refunds may take 10–30 working days.
- This applies to online payments and Cash on Delivery (COD).
5) Non-Refundable Charges
- Original shipping charges are non-refundable.
- Return shipping charges are also non-refundable.
6) Processing Fee
A 20% processing fee will be deducted from the refund amount for all returns.
7) Exchange Policy
- Exchanges are allowed for eligible items.
- The 20% processing fee does not apply to exchanges.
- All exchange deliveries will be charged to the customer.
8) How to Request a Return or Exchange
To start a return or exchange, contact us on WhatsApp or call:
+92 339 1335369
MAJO COLLECTION reserves the right to refuse any return or exchange that does not meet the conditions stated above.